As I already shared with you, I spent over two hours yesterday, going through various states of mind, from outrage, to anger, to the need for justice trying to recuperate what was promised to me. After speaking with approximately 4 representatives and 3 manager, plus a 4th which I gave up on, since the hold was over 5 minutes, and decided to quit!!!
Meanwhile, Sprint, as soon as I switched to T-Mobil, gave my account to a COLLECTION agency!
So now, in addition, MY CREDIT was destroyed and the collections called several times a day!
If I wanted to switch back to Sprint, Sprint “Financial Escalation,” Rachel, who clearly recited a SCRIPT, because what are brain for, but to be carefully preserved by not using them… Rachel cheerfully informed me that I would STILL have to pay the early termination fees, even if I came back. REMEMBER, UNBENDING RULES!!! SURPRISED CLIENTS LEAVE ?
I said, trying to match her cheerful attitude, that the ONLY REASON I would go back to Sprint would be if Spring waved the termination fees. Really hard to understand my reasoning! As now I owe 436.70 to Sprint and $140.00 to T-Mobile and I live on fixed income and fighting cancer! Really what the doctor ordered: stress!
Well Sprint did NOT need clients I guess, because Rachel insisted this was IT, and I said bye to Sprint forever!!!
Back home, I called ONE last time T-Mobile and praise God, I spoke with a T-Mobile Representative who understood MY SITUATION and why I was upset in 5 minutes and SOLVED IT!!! SAME T-MOBIL –SHE SOLVED WHAT 7 PEOPLE COULDN’T. As a result, I want to give Holly the well deserved credit and thanks because thanks to her extraordinary service I am staying with T-Mobil and am about to upgrade my phone.
Lesson I learned: Read the small print, and remember not all people are equal. Some understand situations which do not fit in the cookie cutters and their scripted messages. These are the People you MUST find and they deserve my five minutes to say thank you when thanks are due!