I have just spend a total of 2 hours and 14 minutes on hold and speaking with various T-Mobil representatives, trying to UNDERSTAND why I received a letter from T-MOBIL informing me I DO NOT QUALIFY to have the early termination fees due Sprint by T-Mobile PAID. TRUSTING T-Mobile advertisments, I left Sprint and believed T-mobile and their promises : WE WILL PAY your early termination fees if you switch to T-Mobile!
Oh wait!!! NO ONE told me it MUST be done within 2 months. No ONE told me to search T-Mobile web site, the ONLY place where this “requirement is spelled out: Completion within 60 days!!!
Not only that no one at T-Mobile informs the NEW clients they MUST finish the transaction within 2 months, but the bureaucracy at T-Mobile REQUIRES the termination fees to be clearly written by the former carrier, in my case, Sprint. Between Sprint mailing the statement with the termination fees clearly stated, and T Mobil processing the fees, last night I received an email from T-Mobil informing me, they will NOT PAY MY EARLY TERMINATION FEES.
I called customer service, which directed me to a ETF Reimbursement Department which ONLY had a computerized system. I called customer service again, they knew the “secret of putting me in touch with a human!” Not that it mattered.
I patiently explained the story to a total of 4 representatives and 4 manager… hmm make it 3, as after 5 minutes on hold I hang up still waiting for another “God-manager” from T-Mobile to probably tell me NO again!!!
What was I thinking??? Am I stupid or something? Yes, I did believe them, yes I deserve the titled of stupid and also the promise of never TRUSTING T- Mobile!
Please forward this to all your friends and ALL your networks!!! How did I think T-Mobile makes a profit!!!
Meanwhile, I did NOT pay Sprint, which graciously gave my account to collections. So, now, in addition, I spoiled my credit and receive between 3-7 calls a day from the Collection agency.
Just what I need, to stress out myself even more, as I continue to fight a serious health problem.
I NEVER asked my readers to SHARE a post, although I know many of you do share. This time, I feel what I consider, and I speak about MY experience with T-Mobile, is a case of non-disclosure and boarders a ” bait and switch” situation,
I hope this will prevent others from trying to save money and instead ruining their credit!
I HOPE those with similar experiences will comment and let us know their experiences with T-Mobile.
We, on this blog, discovered and fought many schemes. Our purpose is to show the big corporation, WE have a VOICE and matter!!!